Shipping policy

  1. When ordering goods in the Store, the Buyer can choose one of the following methods of delivery of the Goods:
    • Courier service – when the Goods are delivered to the Buyer by the chosen courier service for an additional delivery fee specified in advance in the Store.
    • Post machine – when the Goods are delivered to the post machine chosen by the Buyer for an additional delivery fee specified in advance in the Store.
    • Mail delivery – when the Goods are delivered to the Buyer by registered mail in accordance with the rules of the Lithuanian Post Office for an additional delivery fee specified in advance in the Store.
    • Collection in-store – when the Buyer collects the Goods free of charge at the Store, at the address: Verkių st. 31A, LT-09108, Vilnius.
  2. The Seller has the right to offer the Buyer only certain delivery methods, depending on the quantity of the Goods ordered, the price and the Buyer’s address.
  3. Regardless of the chosen method of delivery of the Goods, the Buyer undertakes to provide accurate Personal and Delivery address data, as well as to indicate all additional information necessary for accurate delivery (for example, the name of the shopping or business center, building body, floor, apartment or office number, stairwell code, etc. ).
  4. When picking up the Goods from the courier, the Buyer undertakes to check the condition of the Goods shipment and sign the delivery-acceptance document, and if he notices damage to the package or non-compliance of the package, immediately inform the courier about it, demand to write a report of damage to the package, take photos of the damaged package or goods and send them to the Seller by e-mail. by mail at hello@garde-robe.eu. After collecting the ordered Goods from the courier and signing the shipment document without comments, it is considered that the shipment has been delivered in good order. If the Buyer does not perform these actions, the Seller does not assume responsibility for damage to the Goods (if the basis for the occurrence of such damage is not a factory defect) and discrepancies in the set of Goods (if these discrepancies can be determined during an external inspection of the goods).
  5. The Buyer undertakes to accept or collect the Goods himself. In the event that the Buyer cannot receive the Goods himself, and the Goods delivery documents confirm that the Goods were delivered to the Delivery address specified by the Buyer, the Buyer has no right to make claims to the Seller regarding the delivery of the Goods to the wrong recipient.
  6. The Seller undertakes to try to comply with the Delivery terms specified in the Goods information, and if he cannot do so, he undertakes to immediately contact the Buyer and coordinate other conditions for the delivery of the Goods or the termination of the Agreement.
  7. The buyer is informed in advance and agrees that:
    • in certain cases (for example, when the balance of the Goods in the warehouse is low and several buyers order the same Product at the same time or the Product has been sold out while waiting for pre-payment confirmation from the bank or payment system) the delivery term specified in the Product information may change;
    • unforeseen circumstances beyond the direct control of the Seller (for example, when the Goods are ordered before a significant holiday period, due to traffic jams, bad weather conditions, etc.).
  8. The delivery term starts counting:
    In the case of electronic banking settlement – within 24 hours of receiving confirmation of payment from the electronic banking (payment) system chosen by the Buyer (usually confirmation comes within 1-24 hours).
    In the case of bank transfer payment – within 24 hours of receiving confirmation of payment from the bank account chosen by the Buyer (usually confirmation comes within 1-2 days).
    In the case of payment by cash or payment card – within 24 hours from confirmation of the order in the Store.
  9. Goods are delivered to the Buyer only on working days and hours. Days off and holidays are not included in the Delivery deadline.
  10. When several Goods are ordered with different delivery terms, the latest delivery term of the Goods applies to the whole shipment of the ordered Goods, unless the Buyer and the Seller agree otherwise.
  11. In all cases, the Seller is released from responsibility for the violation of the Delivery terms, if the Goods were not delivered to the Buyer or were delivered later due to the Buyer’s own fault or due to circumstances beyond the direct control of the Seller (Force majeure).